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All prices are subject to change without prior warning. We will endeavor to update prices whenever possible but this can sometimes be out of our control and will fluctuate upon coffee season.
Due to the nature of coffee crops and variations of harvests we cannot guarantee that every coffee will be identical from batch to batch. Whilst every effort in our control is made to ensure ultimate consistency, we cannot be held responsible for changes in crop and reserve the right to apply our no return policy if you are unhappy with fluctuations in consistency.
All our coffee is stamped with its roast date on the front. We recommend using the coffee within 3 months of this date. Once opened we recommend using the coffee within 1 month. Coffee is best kept in an air tight container and away from direct sunlight or heat sources (such as ovens). We do not recommend freezing or refrigerating your coffee.
We roast our coffee weekly and will either post orders through Royal mail and other couriers. Online orders will usually be dispatched 2-3 days from ordering but please allow up to 10 working days for orders to arrive.
Orders must be paid in full before shipment or fulfillment will be made. Wholesale customers will be talked through account options with their account manager.
Cancellations of pre-paid workshop bookings must be provided 72 hours in advance for voucher to be transferable, any cancellations within 72 hours will be non-refundable and non-exchangeable.
Due to the nature of our product we do not accept any returns on coffee, tea or other consumables. However if there is an issue with any of your purchases please feel free to contact us and we will do our best to resolve any problems with you.
On all brewing equipment and other materials - if you wish to return any item from our brewing range said item must be returned within 14 days or purchase and in the same condition as shipped out to you in its original wrapping. Please send return items to the address below. The cost of returning an item to us shall be borne by the returnee.
Crosby Coffee Ltd. (Returns)
Last updated: March 2, 2023
The Crosby Coffee mobile message service (the "Service") is operated by Crosby Coffee (“Crosby Coffee”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Crosby Coffee’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Crosby Coffee through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Crosby Coffee. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to CCRoasters or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Crosby Coffee mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to CCRoasters or email retail@crosbycoffee.co.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.