We're here to help answer your Frequently Asked Questions!
Subscription
Our coffee subscription offers the most affordable and convenient way to enjoy our specialty coffee, tailored to your personal taste and brewing setup. Choose your preferred size, frequency, and grind, and we’ll handle the rest.
Key Features:
Letterbox Friendly: No more missed deliveries! Our packaging is designed to fit through your letterbox, ensuring your coffee arrives safely, even when you're not home (250g & 500g only).
Free delivery!
Subscription-Only Coffees: Gain access to unique blends and single-origin selections that are available exclusively to our subscribers.
Join Our Rewards Scheme: Earn points with every purchase and enjoy exclusive discounts and perks as you continue your coffee journey with us.
Our Coffee subscriptions are dispatched weekly, fortnightly or monthly to suit your coffee drinking needs.
Specific coffees are available on subscription but these will all have different prices depending on which one you choose.
There are two Unique Coffee Subscription Options:
Roaster's Choice: Perfect for the adventurous coffee lover. Enjoy a rotating selection of our finest single-origin coffees and be the first to try our latest releases. Every delivery is a delightful surprise curated by our expert roasters.
Your Choice: Know exactly what you love? Choose from our current range of coffees and receive your favourite every time. Plus, with the flexibility to swap your selection at any time, you can keep your coffee experience fresh and exciting.
You will also benefit from Subscription only coffees that won't be available to buy online or instore.
You have the flexibility to skip deliveries anytime through your account and can cancel anytime after your first three deliveries.
Yes, all coffee subscription customers can benefit from free delivery on their orders
Log into Your Account
Visit our website and log in using the email address associated with your account.
First-Time Login
If this is your first time logging in, simply create an account using the same email address.
Manage Your Subscription
Once logged in, you’ll be able to update your subscription, change your payment details, and add or remove products directly from your account.
Yes, On signing up to a subscription you agree to a minimum of 3 deliveries, including your first bag. You can cancel your subscription before we send out the first bag but once the first back has been packed and fulfilled you are tied in to another 2 deliveries.
Log into Your Account
Visit our website and log in using the email address associated with your account.
First-Time Login
If this is your first time logging in, simply create an account using the same email address.
Manage Your Subscription
Once logged in, you’ll be able to change your payment details, and add or remove products directly from your account.
Earn as you shop!
Earn 3 points for every pound you spend.
Every 100 points earns you £1.
Refer a friend and earn 300 points.
Earn 300 points on your birthday.
Access Your Rewards
Visit our website and click on the Smile Rewards button located in the bottom-right corner of the screen.
Log in to your account to view your collected points and available rewards.
If you’d like to apply your loyalty points to a subscription, please send the code to retail@crosbycoffee.co.uk and we’ll manually add it to your account.
If you would like to take us up on one of our Subscription offers then the following applies:
Only one offer code can be used per household i.e. only one bag of coffee will be sent, anyone ordering more than one bag of coffee will automatically have the other bags refunded.
Offers apply to new customers only.
Subscriptions offers are still subject to the minimum delivery terms stated on our website.
Online Loyalty App
Earn as you shop!
Earn 3 points for every pound you spend.
Every 100 points earns you £1.
Refer a friend and earn 300 points.
Earn 300 points on your birthday.
Access Your Rewards
Visit our website and click on the Smile Rewards button located in the bottom-right corner of the screen.
Log in to your account to view your collected points and available rewards.
Redeem Your Points
Click on Ways to Redeem to generate a code that you can use at checkout on your next order.
Using Rewards on Subscriptions
If you’d like to apply your points to a subscription, please send us the code, and we’ll manually add it to your account.
Important Note: The Smile app and the in-store app are separate systems and cannot be integrated. Points earned online cannot be used in-store, and vice versa.
Online Orders / Deliveries
Standard delivery or heavy standard orders will be dispatched within 1-2 days of purchase. Tracked next-day delivery orders placed before 11:00 AM will be sent via courier for next-day arrival. However, tracked next-day orders placed after 11:00 AM may be dispatched the following day.
Please note that we are closed over the weekend, so orders placed during this time will be processed on the next working day.
If your order is out of that time frame then please call us on 0151 538 5454.
If you have ordered for collection from one of our stores, orders will be ready up to 7 - 10 working days after the order is placed. You will receive an email when it’s ready to pick up, please wait for this before heading to the store.
Tracking Your Order
Check your confirmation email for a Royal Mail or courier tracking link. From there, you can track your order’s progress.
Royal Mail Orders
If your tracking link says, "We will update you once an attempt has been made," this means your order is still in the system and on its way. If it has been with Royal Mail for more than 10 working days, please let us know, and we’ll arrange for a replacement to be sent out.
Courier Orders
Use your tracking link and your postcode to track your order directly on the courier’s website. If you need further updates, you can also contact the courier directly using the information provided in your tracking details.
If you’ve followed these steps and still have questions, don’t hesitate to get in touch with us, and we’ll be happy to assist further.
Royal Mail 2-10 days
Courier 1-2 days
Please note that transit times are estimates, and we are not responsible for any delays. Once your package is handed over to the postal service, we only have access to the same information available through your tracking number.
If you receive coffee or a piece of equipment that has been damaged during transport and is unusable, we will ship it again or offer a refund.
If you receive a box of coffee that is damaged but the bag of coffee itself has not been damaged (ripped, open or pierced), we do not offer support.
For all pieces of equipment, we do not offer replacement for regular wear & tear or if you inflicted damages, however if you see anything that does not seem normal please reach out to us with a picture and we will offer a replacement.
If you receive your parcel and an item is missing, please reach out to us with the order number, we will offer two solutions:
Reship the correct product (if in stock)
A refund.
Please get in touch and let us know!
In Store & Shop Questions
We will hold onto your collection order for a month after the order has been marked as ready to collect. After a month the order will be either discarded or returned to stock. No refunds will be offered in this case.
Unfortunately the shops do not have direct landlines and you will not be able to call ahead to place an order.
YES! You will be able to purchase in-store gift cards in the shops or online gifts cards you can purchase them here.
Yes you can order takeaway drinks and food in any of our shops.
No, none of our syrups in store are sugar free.
Yes. Our menus are here. All 3 stores have a slightly different menu but we are proud to use the same suppliers in each one to curate these menus.
Food is served from:
8.30am to 3.30pm (Monday-Friday)
9.30am to 3.30pm (Saturday & Sunday).
Coffee
No. The coffee beans do not contain any allergens. If your coffee bag has any mention of nuts or other allergens on the label this just relates to the expected flavour notes / profile you will experience in your cup.
We recommend you let your beans rest for at least 14 days before brewing, this is what we use in our shops and roastery. This rest period allows CO₂ to escape from the beans, making it easier for water to extract a smooth, balanced flavour. Drinking coffee immediately after roasting could lead to a bitter taste due to higher CO₂ levels, so we do try to wait to ensure you get the best flavour possible.
Yes, that option is possible. Please make your way the address below, ring the doorbell. We have the facility to be able to take card payments but please note you may have to wait while we prepare your order.
13 Glegg Street Liverpool L3 7DX what3words: ///joined.icons.enjoyable
No. Our beans are freshly roasted at the roastery and can be ground for different brewing methods but we do not provide instant coffe
We work closely with our partners at origin to ensure the greatest traceability from crop to cup. We forge lasting relationships with the people behind the coffee we source and look to work only with producers who look after the environment and also reinvest in their communities.
